Our refund and returns policy last 30 days. If 30 days have passed since your Service request, we can’t offer you a full refund or exchange.
To be eligible for a return, your service request / Product must be held and in the same condition that you received it.
To complete your return, we require a receipt or proof of payment.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any service that is requested more than 30 days after booking
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com. and send your item to Pinglasthan, Bijay Chowk, Kathmandu, Nepal.
To return your product, you should mail your product to Pinglasthan, Bijay Chowk, Kathmandu, Nepal.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.